Announcing eTech Training

At eTech Parts, we’ve made it our goal to serve the wireless Repair Community with the best quality cell phone replacement parts, tools, tech support, business resources, and now… training!

That’s right – eTech Parts is proud to announce our acquisition of Fix Mobile Tech, our longtime partners-in-repair, as a way to help our current customers further their education with professional training and specialized custom courses.

 

 

eTech Training will continue to offer repair training courses in Gainesville, FL. Our goal for eTech Training is to focus on what you can’t currently offer your customers, to make you the expert in your community – so you can get in, get trained, and get back to boosting revenue for your repair shop.

Our customized courses allow technicians and business owners to plan a class schedule that fits your budget and current level of expertise. Which means you can choose what you want to learn, without wasting any time on what you already know. We also have specialized courses to cover the basics as well as an advanced course for experienced technicians.

 

FMT-108

 

So, if you want to learn advanced skills like glass only repair, water damage repair, charging port replacements and micro soldering, we have a training course for that. And whether you’re looking to learn the basics or get your technicians trained with the skills they need to help your team succeed, we have a course for that, too.

We invite you to reach out and contact us about eTech Training and our current course schedule. Classes are now open and filling up quick – so call us today to find out how eTech Training can benefit your wireless repair business.

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Why Great Customer Service is Important for Your Repair Shop

Offering great customer service is important for companies in every industry, but in wireless repair your approach to customer service can make or break your business. It has the potential to make an impact on the perception of the wireless repair industry as a whole.

Wireless repair is different from many industries because the “product” you sell is actually a service performed on a very delicate piece of equipment. In a way, you could compare the wireless repair industry to the auto repair industry. You’re fixing a device people rely on every single day.

Customer service is so ingrained in the culture of eTech Parts that it’s become more of a habit than anything. As Aristotle once said: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” How does your cell phone repair shop provide excellent customer service?

 

Excellent customer service support

 

The wireless repair industry depends on excellent customer service.

Repair is a service you offer your customers; therefore, treating your customers with kindness, respect and appreciation along with offering a great quality repair is a requirement for your shop’s success. You can chalk it up to human nature; people want to do business with people they like.

 

Small business success is highly dependent on the satisfied customer.

According to the 2010 RightNow Customer Experience Impact report, 80% of respondents believed that smaller companies place a greater emphasis on service than larger companies do. Since 90% of the industry is made up of small businesses servicing local communities, there’s a good chance your business will struggle if customer service isn’t your top priority. When your small business is built on selling services, offering top-notch support is the #1 thing you can do to compete with big-box stores and your local competitors.

 

Do you trust your phone in the hands of just anyone?

Probably not. Just think of the knee-jerk reaction you have when your significant other (or mother, or brother) asks to use your phone! Show your customers you appreciate their trust and respect their privacy and personal property. They’re trusting you with their lifeline, so be sure to show your appreciation and give them a reason to come back when they need help.

Do what you can to educate future customers on why your repair shop is different and how your shop will take care of them. Be open, be honest and always look out for the well-being of your clients. With each customer comes the opportunity to improve the reputation of the repair industry – and you might even gain a few referrals, too.

 

Customer service is easy if you always do the right thing for the people you serve. Read our blog to learn more about how to improve customer loyalty for your cell phone repair shop.

 

Final Words of Wisdom

Michelle James, CMO of Wireless Dealer Magazine and the mastermind behind the Wireless Repair Expo at CTIA, believes repair is important for everyone – consumers need the solution and retailers and repair shops need the revenue. “Plus, because it’s a service it literally has the legs to create customer loyalty.”

Michelle’s extensive background in the wireless industry has given her a unique perspective on wireless repair today. In her eyes, finding success in wireless repair all depends on quality of service and building personal connections.

“Getting your phone repaired is personal. Repair is a people business. No one wants to ship their phone off and hope it comes back, they want to talk to someone about what is wrong, how will it get fixed and how much will it cost to fix it. Consumers need to talk to a person, in person.”

 

Stay on the lookout for our upcoming profile piece on Michelle James, where we discuss the progression of wireless, the upcoming Repair Expo, and the future of repair. Thanks for reading and be sure to stay tuned for more customer service-focused blogs coming this month from your friends at eTech Parts!

The iPad 2 is the most frequently fixed iPad

After asking the Repair Community what iPhone models they fix the most, we had no choice but to ask the same about iPads. The team at eTech Parts is always curious to hear what our customers are up to and what they’re seeing in their wireless repair shops. When we asked the Facebook community what iPad models they fix most frequently, there was a very clear winner.

 

Most Popular iPad Repairs

1. iPad 2

2. iPad Mini

3. iPad 3/4

 

 

The iPad 2 was the clear winner here, receiving a majority of the votes. The iPad Mini came next as the 2nd most frequently repaired iPad model according to the Repair Community. Coming in 3rd on the list is the iPad 3/4, with both models receiving a handful of votes each. This is a pretty interesting outcome – especially when compared to the list of most popular iPhone repairs.

 

According to data compiled from the Repair Community, the iPhone 5c is currently the most frequently fixed iPhone model, with the iPhone 5s and iPhone 5 following close behind. The iPhone 5c and 5s were both released in September 2013, just a little over 1 1/2 years ago. The iPhone 5 was released in September 2012, making it just under 3 years old.

The iPad 2 was released in March 2011, meaning it just celebrated its 4th birthday last month. Though the iPad 2 was discontinued in March 2014, this clearly hasn’t affected the consumer’s need for iPad 2 repairs. In comparison to the ranking of most popular iPhone repairs, the iPhone 4s – which was released shortly after the iPad 2 in October 2011 –  is #4 on the list behind 3 much newer devices.

While the sample size of responses may be too small to make any concrete conclusions based on the data, personally I think it says a lot about how people value their wireless devices. We all know how subsidized contracts affect the perceived value of expensive smartphones. A device sold at a subsidized rate of $199 is likely to be perceived as less valuable than a device that costs at least $399 right out of the box – like the iPad. This perception in turn can affect the life cycle and repair cycle of any given wireless device.

 

What do you think? Let us know in the comments below!

5 Ways to Build Customer Loyalty

April is International Customer Loyalty Month, but at eTech Parts we think customer loyalty should be celebrated all the time! Though purely by coincidence, April is also eTech’s anniversary month. This April marks our 7th year as the nation’s leading wholesale supplier of repair parts and tools for the wireless repair industry!

At eTech Parts we believe customer service isn’t a department, but rather every person’s job and responsibility. This is the mentality we’ve held onto for 7 years, and today this belief is still part of everything we do at eTech.

 

Customer Service

 

Customer loyalty is important for companies of any size, but the smaller the business the more important each customer truly is. How does your wireless repair shop foster customer loyalty?

 

5 Ways to Build Customer Loyalty

 

1. Always put quality first.

What your potential clients may not realize when searching for a repair shop are the many different levels of quality in the wireless repair market. One way to improve brand loyalty is by ensuring your company only uses the highest quality cell phone repair parts and tools backed by at least a 6-month warranty. Offering a warranty on your services is another great way to improve customer loyalty while giving them incentive to come back next time they need your help.

However, your customers won’t know anything about your quality of service and extended warranty until you tell them! Be sure to mention these “added values” when marketing and selling your services online and in-store.

 

2. Teach your clients something new.

There’s a good chance your customers don’t know technology like you do, meaning there’s an even better chance you could teach them something new about their beloved device. Ask your customers if they need any help with their device beyond the repair. Show them the true value of their smartphone, teach them how to use Siri to set a timer or create a reminder, or help them figure out how to use iCloud Drive.

Engaging your customers in a way that directly benefits them will always improve their loyalty towards you and your company. Check out iMore for tons of great tutorials on mastering iOS and guides on iPhone repair as well.

 

3. Give them a reason to come back.

Provide an incentive for your clients to return to your shop instead of choosing a competitor. Create a program that rewards their loyalty to your company in a way that directly benefits them. Offering referral incentives or a discount on their next repair is an easy way to improve loyalty and keep your customers coming back for more.

 

4. Follow up after the repair.

This could be as simple as a follow-up phone call or email thanking the customer and asking if everything went well after their repair. Or it could be as detailed as a personalized note thanking them for choosing your business and opening up the line of communication in case they need anything in the future. Following up with your customer allows you to show your appreciation for them and is a great way to get their feedback, too.

Always keep in mind that no matter the size of the sentiment, it’s the thought that counts – and it counts for a lot.

 

5. Ask for their feedback.

Asking a customer for their feedback following a repair is like killing two birds with one stone: it lets the client know you care about their experience with your company, and it also gives you insight as to what your company can improve and what you’re doing well. People love sharing their opinions, so ask for their opinion of your business, did they enjoy their experience with your business, were they fully satisfied with your services?

The last time we asked for customer feedback we received over 400 responses, which is nearly 3x the amount feedback we normally receive from customers. Making it easy for clients to offer feedback is important – and sometimes it’s as easy as just asking a few questions.

 

 

Thanks for reading – we hope this helps you get started on building loyalty for your repair brand. For more helpful insights, check out this awesome article on The Art of Customer Loyalty.

How does your repair shop create loyalty within your community? Let us know in the comments below! Be sure to share your experience with the growing online Repair Community – join us on Facebook, Instagram and Twitter and stay in the loop on the latest in wireless repair.

Your free repair shop poster is on its way!

Thanks to everyone who entered to win our free repair shop poster giveaway! After getting such an overwhelming response from the Repair Community, we couldn’t bear the thought of disappointing anyone. So we extended our giveaway and printed more posters to offer for free to repair shops.

Which means your How Much Does Your Phone Really Cost? poster will soon be on its snail-mail way to your repair shop! Jen and Jay have been hard at work this afternoon, filling poster tubes, printing shipping labels and making sure every one of you gets your free poster.

 

Jen and Jay

 

  • If you already entered to win, your poster will ship by the end of the day tomorrow (April 3rd). Everyone who entered will receive their very own poster by way of snail mail.
  • And if you haven’t entered to win… why not? Just post a picture on social media showing where you’ll hang your new poster, tag @etechparts in your post, and we’ll send you a poster for free! Check out our blog for details and claim your poster on Facebook, Twitter, Instagram, or Google+

 

Our team at eTech Parts is all about helping the independent wireless repair shop. This includes creating professional-quality marketing content to help you educate your customers and promote the growth of the repair industry. If there’s anything our team can create to help your repair shop – whether to educate, promote, or add value to your services – please let us know how we can help you.

This is our ultimate goal at eTech Parts – because at the end of the day, we’re just happy we could help.

iPhone 5c tops list of most popular iPhone repairs

At eTech Parts we’re always curious about the lives and work of our friends in the cell phone repair industry. So we asked members of the Repair Community which iPhone models they fix the most at their cell phone repair shop. According to the Community, the iPhone 5c tops the list as the most frequently repaired iPhone, with screen replacement being the #1 fix.

 

Most Popular iPhone Repairs

  1. iPhone 5c
  2. iPhone 5s
  3. iPhone 5
  4. iPhone 4 & iPhone 4S
  5. iPhone 3GS & iPhone 6

 

 

#2 on the list of most popular iPhone repairs is the iPhone 5s, which was released alongside the iPhone 5c in September 2013. Following closely behind at #3 is the iPhone 5, with a difference of only 2 votes overall.

The oft forgotten iPhone 4/4S models have reportedly made a comeback in the world of repair. Both models scored #4 on the list, with the ancient iPhone 3GS and the most recently released iPhone 6 getting some honorable mentions.

 

Now.. what about iPads? We want to know which iPad models are the most popular fix at your repair shop. Find us on Facebook and join the conversation to share which iPad models you fix the most and see what everyone in the community has to say – or share your thoughts in the COMMENTS below!

New Parts for ChromeBook

Over the past 3 years, ChromeBook laptops have become a popular educational tool utilized by schools nationwide. Its durability and affordability make it perfect for schools teaching small children and young teens. Though Chromebooks can withstand a fairly significant amount of damage when compared to other leading laptops, the device is far from unbreakable. Cracked screens and broken hinges can happen anytime – so when it happens at a school near you, you can be the first shop to offer a solution with the tools and parts for ChromeBook repair from eTech Parts.

We now offer repair parts for the Samsung ChromeBook XE303, the Lenovo ChromeBook X131e, and the new 11-inch Dell ChromeBook 11. These are the most popular non-Apple laptops for students in the US; now you have a reliable source to find the parts and tools to fix them! Whether you own a small business repair shop and want to offer ChromeBook repairs to your local schools – or you work at a school and repair the tech yourself – these OEM-equivalent repair parts are the perfect fit.

 

parts for chromebook 1

 

Parts for Samsung ChromeBook XE303

The Samsung ChromeBook Series 3 (Model XE303C12) was released in 2012 and received excellent reviews for being a simple, easy-to-use laptop designed as “a cheap, portable way to get online, with nothing getting in the way.”

This laptop was designed to be durable, but as with most laptops and electronics, its LCD is the most commonly replaced part. You can find the replacement LCD for Samsung ChromeBook XE303 on our website, along with the tools you need to fix it – a heatgun, a simple #0 Phillips screwdriver and a pry tool like the iSesamo should do the trick. If the screen bezel gets damaged during repair, we have the LCD screen bezel to replace it.

If you need housing units, batteries, keyboards, AC adapters or LCD cables we have what you need! Find quality compatible replacement parts for Samsung ChromeBook XE303 on eTechParts.com.

 

 

Parts for Lenovo ChromeBook X131e

The Lenovo ThinkPad Chromebook X131e was released in 2012 as a rugged laptop built to withstand the everyday school adventures, busy work schedules and on-the-go travels of today’s modern life.

This laptop was also designed with durability in mind, but luckily the LCD screen is easy to find – you can use the same one as the Samsung ChromeBook XE303. We have the screen bezel compatible with the Lenovo Thinkpad, as well as the replacement keyboard, housing units, 20V AC charger and more.

You’ll need the same tools to fix the LCD on this laptop – a #0 Philips screwdriver, heating element and pry tool. If the iSesamo doesn’t do the trick, check out our favorite pry tool for iPads. This 1″ putty knife can really come in handy when replacing LCDs. Find high-quality compatible parts for Lenovo ChromeBook X131e on our website.

 

 

Parts for Dell ChromeBook 11

The 11-inch Dell ChromeBook 11 was released in February 2015 as a great option for students (and lab students in particular) who need an ultraportable, weatherproof, easy-to-use laptop . The reviews of the 2015 Dell ChromeBook 11 have been phenomenal so far, with some critics believing this Dell could easily become the top performing laptop of its kind.

Find quality repair parts for Dell ChromeBook 11 at eTech Parts.

Considering the Dell ChromeBook’s rugged design and recent release, repairs might not start rolling in for a few more months. Prepare your shop and get ahead of the game by reaching out to schools near you to see what devices they’re using to teach students. Whether they deploy iPads, MacBooks, or the new Dell ChromeBook 11, eTech Parts has the parts and tools you need to offer your community an affordable repair solution.

 

Please log in to view pricing, or sign up to join our wholesale network today. We offer discounts to repair shop owners and we accept Purchase Orders from schools and government institutions, too. If you have any questions, please give us a call at 913-839-1718 and we’ll be happy to assist you.