Get Your FREE Pass to Wireless Repair EXPO

Have you signed up for your FREE PASS to attend the 2015 Wireless Repair EXPO? The DEADLINE to register for your free pass is July 30th. After July 30th, all badges will be charged the regular fee of $195 per person.

Follow the steps below to sign up for your FREE hall pass to CTIA Super Mobility 2015. This pass grants you entry to the CTIA Super Mobility 2015 trade show, including full access to the Wireless Repair EXPO and workshop sessions.

 

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How to Attend the Wireless Repair EXPO for FREE

 

1. Begin Registration for FREE EXPO Hall Pass

2. Enter Sponsor Code: SM15FREE

3. Select Sponsor Company: Wireless Dealer Magazine

4. Complete registration by JULY 30 (Note: ONE free pass granted per valid email address)

5. Check your email for an automatic confirmation directly from CTIA

 

Visit WirelessRepairEXPO.com and sign up to receive email updates and reminders leading up to the show. To learn more about the upcoming Wireless Repair EXPO at CTIA Super Mobility 2015, check out their website or Google+ page for answers to your questions and much more.

We’ve got a lot in store for the Repair Community, so we hope to see you this September 9th-11th for the 2015 Wireless Repair EXPO! Let us know if you have any questions about the event and we’ll be happy to answer what we can.

 

Super Mobility Week 2015 logo

 

**PLEASE NOTE: eTech Parts is NOT responsible for or affiliated with registration to this event. Please direct any questions or issues regarding badge registration to CTIA. You can reach them by phone at 801-676-7980 or send them an email at CTIAReg@ctia.org.

Each badge must be associated with a single valid email address in order for the badge to be generated. So if you’re signing up for 3 free passes, you’ll need to complete registration 3 times, using 3 different email addresses.

Hall Pass registration MUST be completed by July 30, 2015. After July 30, 2015 the Hall Pass offer becomes null and void. eTech Parts cannot provide free passes to registrants who miss the July 30th deadline. No one under 18 years of age will be admitted into the tradeshow. There will be a $25 charge for badge substitutions and reprints.

5 Questions to Ask Your Cell Phone Repair Shop

When you need to get your phone fixed fast, finding a reliable cell phone repair shop can be tricky. Depending on your location, you might have several options or just one – but either way, it’s important to know how to spot a trustworthy and reliable repair shop.

You can learn a lot about any repair shop by asking the right questions – and knowing what answers you’re looking for will help you choose the right repair shop for you.

 

 

1. What kind of warranty do you offer – and what does it cover?

6 months is the average warranty period offered by wireless repair shops in the US. The minimum warranty is typically 30-days. These warranties generally cover parts and service only – so in the case of parts failure or low quality workmanship, you’re covered.

This warranty most likely won’t cover accidental damage – so if you drop your phone and it breaks again, you’re probably not covered. However, many repair shops offer discounts for returning customers, so don’t hesitate to ask and see how they can help.

 

2. How do you ensure the contents of my device remain private and protected?

Protecting the privacy of your data is an important priority for repair shop owners. Cell phones are where we keep a lot of important data and a majority of our personal information. Ensuring your repair shop has a solid privacy policy and practices transparency in all aspects of business plays a huge role in preventing your data from getting lost or compromised during a repair.

 

3. Where do you get your replacement parts?

Not all cell phone repair parts are created equal; there’s aftermarket, OEM-equivalent, and a mix of both in between. Parts are assembled in China before arriving in the US, where repair shop owners purchase them online from trading companies or wholesale distributors (like eTech Parts).

Which vendor your repair shop chooses is less important than finding out if they have a relationship with any vendor at all. A reliable vendor will typically offer an extended warranty, which in turn makes it easier for a repair shop owner to pass that warranty on to you, the end user. This is why purchasing parts from eBay and Amazon is not recommended, as returns are generally not accepted.

NOTE: Unless you’re at the Genius Bar, proceed with caution if a repair shop tells you they use “Original Apple parts.” Apple does not supply third-party repair shops with original parts, so these parts are either counterfeit, misrepresented by the vendor, or the shop owner isn’t being completely honest with you.

 

4. Why are you cheaper (or more expensive) than other repair shops in town?

You can learn a lot about a repair shop by how they speak (and what they know) about their competition. If they’re more expensive than the shop down the street, ask them why and you might find out the other shop isn’t licensed, is using lower quality repair parts, or simply undercutting the local market. Ask a shop why their repairs are cheaper than the competition and you’ll likely get an even more interesting response.

 

5. What happens if my phone is further damaged after leaving it with you?

Most reputable wireless repair shops will give you a waiver form to fill out and sign, detailing their policies and what they will be responsible for in the case of further damage. An honest business owner knows the right thing to do in case this happens, but every repair shop has a different policy.

If you’re asked to read and fill out the repair waiver form, read the document carefully (and ask for a copy). If there’s nothing in the fine print addressing damage on behalf of the technician, ask them what their procedure is if they damage the logic board or rip a flex cable. If they don’t promise – in writing – to fix any damage they might cause to your device, proceed at your own risk.

 

When you’re looking for a reliable cell phone repair shop, begin by asking these 5 questions. They’ll help kickstart a conversation between you and the repair shop owner, so you can get the info you need to make an informed decision, while giving the shop owner an opportunity to ease any concerns you may have.

 

 


 

This piece was created for cell phone repair shops to share with customers in an effort to educate and inform consumers on the growing cell phone repair industry.

SHARE this article with your customers on Facebook, Twitter, Google+, your website or wherever your customers will see it. Spread the word and help us show YOUR customers how wireless repair can benefit them. Thanks for reading, and let us know what you think in the comments below!

Your last chance to win $500!

If you haven’t taken our 2015 repair pricing survey, now’s your last chance to get FREE Ground Shipping (US only) and enter to win $500 store credit at eTech Parts! Thank you to everyone who’s completed our survey so far – the response has been outstanding. If you haven’t taken the survey yet you can find it here.

We encourage you to contribute to our annual repair market price check, a 5-minute survey to help us discover the trends and pricing averages of the cell phone repair industry. This information will help us help you see where you stand in your local market and nationwide.

eTech Parts Wireless Repair Price Check

We’re really excited to see the final results – and just to give you a preview, here’s what we’ve found out so far…

 

Average price to fix an iPhone 6 : $148

Average price to fix an iPhone 5c : $92

Average price to fix an iPhone 5 : $88

 

The winner of $500 store credit will be chosen (using Random.org) and announced on Monday, June 29th. The market price survey results will be published soon after.

NOTE: multiple entries will be omitted from the drawing and from the final results. Please refrain from submitting the survey if you’ve already taken it. Thank you!

You’re 5-Minutes Away From Free Shipping and a Shot at $500

At eTech Parts we aim to protect the perceived value of professional wireless repairs. Each year we conduct a survey to find out how much repair shops are currently charging for repairs; once we compile all the responses, our team at eTech creates shareable content to redistribute to the Repair Community.

It’s our way of supporting and promoting the Repair Community in a way that helps you stay on top of the ever-changing marketplace of wireless repair. But before we can create content, we need your help.

eTech Parts Market Watch June 2015

Complete our 5-minute survey for FREE Ground Shipping and a chance to win $500 store credit from eTech Parts!

 

1) Take the 5-minute survey

2) Get a coupon for FREE shipping

3) Enter to win $500 store credit

 

That’s right – and it’s that simple! 5 minutes is all it takes to get free shipping on your next order and be entered to win $500 store credit from eTech Parts. (*Free Ground eligible ONLY for US residents)

And in a couple weeks, as soon as we’ve compiled the survey results, we’ll have tons of great new content crafted just for you! Thanks for reading, and if you have any questions about this survey or anything else, let us know in the COMMENTS below or reach out to us on social media. You can find us on Facebook, Twitter, Instagram and Google+ just to name a few. Whether you have a question or just want to say hey, we’re always happy to hear from the Repair Community!

How Much Does Your Phone Really Cost?

If you own and operate a cell phone repair shop, we’re sure you’re familiar with the phrase, “You want how much to fix my phone? But I only paid $199 for it!!”

 

Many consumers are unaware the true value of a smartphone is more than the rate provided with a subsidized contract. What seems to be a great deal at first – $199 for a new phone on a 2-year contract – actually costs more over time and greatly skews the perceived value. This in turn cheapens the perceived value of repairs, which leads to consumers feeling less motivated to choose repair.

Lowering the perceived value of smartphones will continue to impact wireless repair shops, unless we educate consumers on the true value of their devices. To help repair shop owners educate repair customers, our team at eTech Parts researched devices and subsidized contracts to create the following infographic for the Repair Community.

 

Post it on Facebook, Tweet about it, and share with customers and friends to help spread the word. Let’s work together to debunk this myth and promote consumer awareness. Because $199 is just a down payment – not the full price you pay.

 

 

Thanks for reading and remember to share with friends. Tag @etechparts in your post and let us know what you think in the COMMENTS below!

Coming Soon.. Chinese New Year!

Here at eTech Parts we’ve been bulking up our inventory to support you when industry-wide shortages hit. Getting your hands on wholesale repair parts iPhone during Chinese New Year can be tricky, especially if you don’t prepare ahead of time.

We’ll do our best to stay well-stocked throughout the Chinese holiday, but we do suggest ordering a little extra inventory over the next couple weeks to prepare your shop for any possible shortages. Whether your most popular repair is fixing an iPhone 5c screen or you’ve been replacing a lot more iPhone batteries lately, you might add some extras to your next order just in case.

 

2015 is year of the goat

 

Leading up to February 19th, all factories in China will shut down and suppliers stop shipping product. After the week-long holiday is over, workers return to factories and production begins – but it takes a couple weeks for production to reach normal capacity. So while stock is usually pretty healthy throughout CNY, shortages typically occur in the weeks following CNY.

You can check out our blog from last year for more information on the history of Chinese New Year and how it affects the iPhone repair industry. 2015 is the year of the goat and it is believed that anyone born in a goat year is calm, gentle, creative, thoughtful, amicable, and honest. If you were born in a goat year, congratulations – 2015 is your year!

Wireless Repair Expo 2015 – Save the Date!

Whether you joined us (and had a blast) at the first-ever Wireless Repair Expo during CTIA 2014 — or you wish you had – listen up, we have fantastic news!

 

Mark your calendars… eTech Parts is the PREMIER PARTNER of the Wireless Repair Expo at Super Mobility Week 2015!

 

We hope you can join us this September for the 2nd annual Wireless Repair Expo during Super Mobility Week 2015, powered by CTIA. The Wireless Repair Expo is a special exhibitor pavilion held during Super Mobility Week, September 9-11, 2015 at Sands Expo and Convention Center in Las Vegas, NV. You can pre-register for the event at WirelessRepairExpo.com.

 

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September 9, 10, 11 – Sands Expo & Convention Center – Las Vegas

 

If you joined us last time you might know we didn’t have a booth on the show floor, but instead opted to hold private meetings (and some killer parties for the Repair Community) in our hospitality suite. And if you thought last year was awesome, just wait ‘til you see what’s in store for 2015. While we can’t tell you any big plans just yet, we can let you in on one detail in particular..

This year at the Wireless Repair Expo 2015, not only will we hold private meetings and even bigger VIP events in our hospitality suite, we’ll have a booth on the show floor too!  Booth #668 is where you’ll find us during the Wireless Repair Expo 2015.

 

Partnering with members of the Repair Community is what made last year so great! Opportunities to partner with eTech Parts at the trade show will be available. For more information please contact our Director of Marketing at 913-839-1718.

The Wireless Repair Expo is the ONLY trade show held just for wireless repair and eTech Parts is proud to be part of it! Stay tuned and check back for more information over the coming months. You don’t want to miss out on this networking experience of a lifetime!