Get Your FREE Pass to Wireless Repair EXPO

Have you signed up for your FREE PASS to attend the 2015 Wireless Repair EXPO? The DEADLINE to register for your free pass is July 30th. After July 30th, all badges will be charged the regular fee of $195 per person.

Follow the steps below to sign up for your FREE hall pass to CTIA Super Mobility 2015. This pass grants you entry to the CTIA Super Mobility 2015 trade show, including full access to the Wireless Repair EXPO and workshop sessions.




How to Attend the Wireless Repair EXPO for FREE


1. Begin Registration for FREE EXPO Hall Pass

2. Enter Sponsor Code: SM15FREE

3. Select Sponsor Company: Wireless Dealer Magazine

4. Complete registration by JULY 30 (Note: ONE free pass granted per valid email address)

5. Check your email for an automatic confirmation directly from CTIA


Visit and sign up to receive email updates and reminders leading up to the show. To learn more about the upcoming Wireless Repair EXPO at CTIA Super Mobility 2015, check out their website or Google+ page for answers to your questions and much more.

We’ve got a lot in store for the Repair Community, so we hope to see you this September 9th-11th for the 2015 Wireless Repair EXPO! Let us know if you have any questions about the event and we’ll be happy to answer what we can.


Super Mobility Week 2015 logo


**PLEASE NOTE: eTech Parts is NOT responsible for or affiliated with registration to this event. Please direct any questions or issues regarding badge registration to CTIA. You can reach them by phone at 801-676-7980 or send them an email at

Each badge must be associated with a single valid email address in order for the badge to be generated. So if you’re signing up for 3 free passes, you’ll need to complete registration 3 times, using 3 different email addresses.

Hall Pass registration MUST be completed by July 30, 2015. After July 30, 2015 the Hall Pass offer becomes null and void. eTech Parts cannot provide free passes to registrants who miss the July 30th deadline. No one under 18 years of age will be admitted into the tradeshow. There will be a $25 charge for badge substitutions and reprints.


eTech Parts is Closed on Friday, July 3rd

Hey, Repair Community! Just a quick note to let everyone know about our shortened schedule this week at eTech Parts. As you may know, this Saturday is July 4th – otherwise known as Independence Day here in the good ol’ US of A! We’ll be closed on Saturday as normal, but we’ll also be closed this Friday, July 3rd. FedEx will be running a modified holiday schedule, so check it out to make sure you get your deliveries in time for the busy weekend.


Closed July 3rd


We’ll be back to our regular schedule on Monday, July 6th. We suggest placing your order ahead of time to get your parts in advance. Overnight orders placed by Wednesday, July 1st will arrive on Thursday, before the FedEx holiday shipping schedule goes into effect.

Let us know if you have any questions in the comments and we’ll be happy to help. From all of us at eTech Parts, we hope you have a fantastic Independence Day weekend!

You’re 5-Minutes Away From Free Shipping and a Shot at $500

At eTech Parts we aim to protect the perceived value of professional wireless repairs. Each year we conduct a survey to find out how much repair shops are currently charging for repairs; once we compile all the responses, our team at eTech creates shareable content to redistribute to the Repair Community.

It’s our way of supporting and promoting the Repair Community in a way that helps you stay on top of the ever-changing marketplace of wireless repair. But before we can create content, we need your help.

eTech Parts Market Watch June 2015

Complete our 5-minute survey for FREE Ground Shipping and a chance to win $500 store credit from eTech Parts!


1) Take the 5-minute survey

2) Get a coupon for FREE shipping

3) Enter to win $500 store credit


That’s right – and it’s that simple! 5 minutes is all it takes to get free shipping on your next order and be entered to win $500 store credit from eTech Parts. (*Free Ground eligible ONLY for US residents)

And in a couple weeks, as soon as we’ve compiled the survey results, we’ll have tons of great new content crafted just for you! Thanks for reading, and if you have any questions about this survey or anything else, let us know in the COMMENTS below or reach out to us on social media. You can find us on Facebook, Twitter, Instagram and Google+ just to name a few. Whether you have a question or just want to say hey, we’re always happy to hear from the Repair Community!

Are you ready for the Wireless Repair EXPO?

Registration is officially open for this year’s Wireless Repair EXPO at CTIA Super Mobility! You’re invited to join us this September 9th – 11th for three days of wireless repair training courses, business workshops, evening networking events and much more.

The Wireless Repair EXPO is the only annual trade show created for the growing wireless repair industry. Don’t miss your chance to meet up with other repair professionals, to talk shop and learn something new. eTech Parts will also team up with the Wireless Repair EXPO to host a kick-off event in our hospitality suite the evening of Tuesday, September 8th.

You can sign up for your free pass to the EXPO by visiting This free pass, courtesy of Wireless Dealer Magazine, will grant you access to the whole show floor at CTIA Super Mobility Week 2015.

Thanks for reading and let us know if you have any questions or concerns in the COMMENTS below.

Closed for Memorial Day

Just a reminder to everyone in the Repair Community that eTech Parts will be closed this Monday, May 25th in observance of Memorial Day. Don’t forget to place your order today OR tomorrow to stock up on repair parts for iPhone, parts for iPad and everything else your shop needs in time for next week.

In the meantime, let us know if you need anything – we’re open all day tomorrow (Friday, May 22nd) and will be back in the office on Tuesday. Though our offices are closed Monday, you can reach us on social media and we’ll get back to you as quickly as we can! We suggest using Facebook or Twitter for the fastest response time.


Memorial Day 2015


eTech Parts is proud to be an American-owned and operated business. Our team looks forward to spending this time with our families, in reflection and remembrance of those who have bravely and boldly served our country. We hope you have a chance to do the same and take a much-deserved day off from the shop.

New Repair Parts for HTC and Samsung

We know the life of a small business owner isn’t easy – which is why we’re always looking for ways to make your life easier. Since getting so much great feedback from the Repair Community back in February, our team at eTech Parts has been working diligently to make the changes you’d like to see.

One of those changes includes expanding our inventory – meaning more repair parts for more devices. Check out our video below to see what new parts we have in stock and what’s coming soon.



Here’s what we recently added to inventory…



If you have any questions about what’s new at eTech Parts, give us a call! We’ll be happy to help and address any questions or concerns you have. Reach us during normal business hours at 913-839-1718 or send us an email to You can chat with us on our website, too. You can even ask your question in the comments below or reach out to us on social media. No matter how you get in touch, we’re here to help!

The Woman Behind the Wireless Repair EXPO

With over 15 years’ experience in marketing, retail and wireless, Michelle James is no stranger to building things from the ground up – in fact, it might be what she’s best at. After 9 years spent creating innovative sales solutions and in-store campaigns as Marketing Director for Levi Strauss & Co., Michelle lived “a marketer’s dream” as an essential part of the team that helped mobile phone company Nokia climb to #1 global market share.

Since then, Michelle has supported wireless retailers nationwide as CMO of Wireless Dealer Magazine and now, the Wireless Repair EXPO. eTech Parts got a chance to chat with Michelle for an exclusive interview about how her former role as Marketing Director at Nokia sparked her passion for helping entrepreneurs, her thoughts on the future of wireless repair, and what you can expect from the 2nd annual Wireless Repair EXPO at CTIA Super Mobility 2015.


Michelle James.2

As CMO of Wireless Dealer Magazine and the leading force behind the Wireless Repair EXPO, Michelle James is blazing the trail for independent wireless retailers nationwide.


Tell us about your history and background. Where are you from?

Dallas, born and raised – I moved to NYC in 1999, then outside Philly, then in London for 2 years, Singapore for 3 years, and now I reside in sunny South Florida. I attended the University of Texas at Dallas, double majored with a BA Economics & Finance. That’s probably when the left brain marketer in me turned on, now that I look back – which I don’t do often.


How did you get started in the wireless industry?

For Levi Strauss & Co., I spent the better part of 8.5 years in San Francisco every other week. The next logical step was to move west – but one day delayed in fog for my flight home, I read a week-old Dallas newspaper about a mobile phone company called Nokia that just moved to Dallas to set up their new US headquarters.

I cold called their marketing department, got an interview, gave a mock presentation then was hired on the spot. Nokia was smart and hired a full team of 8 marketers from different brand backgrounds like me: Coca Cola, Philip Morris, Dr Pepper, Siemens, one from an entertainment production company and a couple from the ad agency side.


Tell us about your position at Nokia. What did your team accomplish during this time?

First day on the job, I was handed 8 plane tickets to visit regional carriers and instructed to sell them product. But first, I had to convince my sales guys I was worthy even of attending the meetings. Nokia executive management decided that Field Marketing – the 8 newbies sent out to the fields – would be deemed more important than brand marketing (at least briefly). After all, the company tagline said we were about “connecting people,” not connecting national media buys.

My colleagues were each assigned ONE sales guy – I was assigned FIVE to manage! One by one I was able to win them over and they let me tag along on sales calls… soon they wanted me at every meeting. Sales and marketing go together! One is better at messaging and the other is better at closing. Ameritech in Chicago bought their first digital product from me and my sales guy; it was so important as it was literally in Motorola’s backyard. So big. I still remember the day vividly.

I was promoted to Marketing Director and touched every TDMA and GSM carrier business over the course of a few years, lived through loads of carrier mergers and acquisitions, watched a lot of carriers grow up. Racked up over 100K domestic frequent flyer miles in a single year. Managed national programs and approved local efforts, daily.

Not much sleep for a few years for that core group of us who rallied together, but we went from a distant #4 global market share when no one could say our name (or thought Nokia was Japanese) to #1 during that time. A marketers dream to be part of it, really.


“Everyone should find the ‘something’ they can be best at and go for it – no matter how big or small. In our industry, the sky is the limit.”


What sparked your passion for helping wireless retailers? How does this apply to your current role as CMO at Wireless Dealer Magazine?

Nokia moved me to NYC in 1999 for Regional Sales Manager position, covering the indirect wireless retail channel for what would become T-Mobile – which is where I really started to understand the independent entrepreneur in a very real way. Talk about deals on wheels, there are some super smart business people on main street! I feel this is an under-served community of business owners still today, which is why I have dedicated so much of my career to find ways to help them continue to be successful.

At Wireless Dealer Magazine, I am CMO – but really I am chief connector. Our reader relies on our magazine as a catalog of all things they need to be successful at retail. My job is to make sure we cover every category in detail and as broadly as possible by making sure we have the right relationships with trusted suppliers, giving retailers guidance in operating successful storefronts.


Michelle James.1


How did your team at Wireless Dealer Magazine get involved in promoting wireless repair?

At the magazine, we’re constantly talking with and thinking about the independent wireless retailer. Sustainable growth is paramount. We have the luxury to look at the big ecosystem perhaps a little more often than a store owner who is dealing with big and small issues in front of them every day – we look out on the horizon to see what is coming.

We try to be in front of it and create a meaningful path for our readers – or at least help them understand the path the market is on. We saw repair up and coming a little over two years ago.

According to consumer surveys, independent retailers are more trusted than big box retailers for wireless products. So where were people going to get their phone that cost them $500-700 fixed, the phone that has their kids’ pictures in it and all their contacts? Somewhere they trust. Our readers’ stores. We needed to help them build that business model; so we started writing about it, well before the Wireless Repair EXPO was launched.


Why do you think wireless repair is important?

Consumers need it. Retailers need the revenue stream. Plus, because it’s a service it literally has the legs to create customer loyalty. Getting your phone repaired is personal; repair is a people business. No one wants to ship their phone off and hope it comes back – they want to talk to someone about what’s wrong, how will it get fixed and how much will it cost to fix it. Consumers need to talk to a person, in person.


What do you believe to be the biggest challenge facing the wireless repair industry?

For repair, it’s about quality. Technicians need to be trained. And, its not just one time training as devices change – it’s a challenge but the winners in this category stay on top of the changes and are able to keep their skills fresh with ongoing training. Hands-on training is the best! Videos are great for reinforcement or general knowledge, but you cannot learn to repair solely from a video. Also, having trusted resources for reliable parts and tools is key.


“Getting your phone repaired is personal. No one wants to ship their phone off and hope it comes back – they want to talk to someone about what’s wrong, how will it get fixed and how much will it cost to fix it. Consumers need to talk to a person, in person.


Tell us more about the creation and growth of the Wireless Repair EXPO. Who helped bring it to life?

As a publisher, we believe strongly in creating a community where business can grow. We have always had a ‘dealer’ show or event to create an experience for our readers and our advertising partners to network together. As we saw repair grow and the needs of the Repair Community grow even faster, we took the idea of a Wireless Repair EXPO to CTIA. We felt like it needed to be physically present among the bigger wireless ecosystem.

CTIA fully embraced the idea and asked us to become a pavilion partner last year. Build it, they will come….and they came. 1700 people registered to attend the 2014 Wireless Repair EXPO, and 900 business owners attended onsite training and seminar workshops. 120 people were trained in hands-on micro soldering. 27 exhibitors and sponsors networked with the Repair Community inside 3600 square feet. And of course last year the eTech Parts VIP suite meetings were jam-packed! CTIA deemed it a huge success and invited us back for 2015.


Michelle James.3


What can people expect at the 2015 Wireless Repair EXPO?

We’ve grown the square footage of the EXPO exhibit area by 46%, and are working on another stellar lineup of speakers and workshop sessions for attendees. We are very proud eTech Parts is with us again this year as premier partner. You guys have great credibility in the repair marketplace and having you both as a sponsor and exhibitor this year is an asset for the attendees!

We will announce in the coming months an exciting lineup of business owners workshop content the Repair Community can attend for FREE, which will be offered every hour on the hour during the show, starting at 11am each day.

Plus, an opportunity to attend technical hands-on training courses in micro soldering, where students can get certified on a specific aspect of board repair. There’s a small fee for this course, as we will be bringing in the equipment. Last year the micro soldering course sold out in 10 days!


How can people sign up to attend this year’s Wireless Repair EXPO?

You can sign up for a free pass at We will be opening registration soon for the workshops – for now we are open for badge registration at Once attendees register there, they become eligible to receive a free badge to the entire CTIA Super Mobility show floor including the Wireless Repair EXPO area.


“I don’t really do failure – even when things turn out really badly or spin out of control, there is always something good that can come from it. I also firmly believe very few things in life are not ‘fixable’ even if they turn out looking completely different in the end.”


What advice would you share with someone aspiring to be as successful as you?

My meaning of success is creating something at the end of the day that I can be proud of, that is bigger than myself, serving a bigger audience who can take what they need from it and grow their own success. Where I sit today – part of the publishing team at Wireless Dealer Magazine – success looks like a community of healthy wireless retail business owners who have access to all the information they need to be successful, and where consumers get to be the benefactor of a knowledgeable retail store owner.


Finally, who inspires you? What have you learned from them?

I am inspired by entrepreneurship. Sheer determination. People, brands and business models that, while flexible and dance with calculated risk – stay strong in their goals. Women who break the ceiling in any industry and are still nice people at the end of the day inspire me. Business owners willing to risk it all, even in bankruptcy but still never give up.

Hershey went bankrupt twice, Disney went bankrupt 7 times, Steve Jobs was fired from the very company he created. JK Rowling became the first billionaire author, written as a single parent in a terrible financial situation. None of them gave up. Yes, they all built legacies in the end – but they all started out as just regular people with a goal to be the best at something, then gave the world something that lives beyond them.

Everyone should find the ‘something’ they can be best at and go for it – no matter how big or small. In our industry, the sky is the limit.