How Can We Help You?

Here at eTech, parts are our specialty, but people are our passion; the success stories from shop owners across the country inspire us to do better, be better, and to help promote industry growth in any way we can.

So when you choose to partner with eTech Parts, you have an entire team working for you here in Kansas. We’ll always have your back. Whether you need technical support, some help with a return, or if you’d like to have your very own designated sales rep to take care of your account, we got you covered!

We want to make it easy for you to reach the right people in the right departments here at eTech. Here’s a look at who’s on our team and ready to help you today!

 

Customer Support

 

IMG_0100-Edit

“Customer service is not a department, it’s everyone’s job.” This is basically our motto here at eTech Parts. But our customer support team consists of 7 friendly and dedicated individuals who are happy to help whenever you need it! We have dedicated sales representatives who are here to take care of all your supply chain needs. You can email, call, or chat them directly anytime you need our help.

We also have a more general customer support team here to answer calls, help with any questions you may have, and they help our in-store customers, too. Call them anytime you need help with processing a return, tracking a package, or if you have any questions about parts or tools on our website. They’re here to help!

Contact us at 913-839-1718 or sales@etechpartsdotcom

 

 

Shipping

 

IMG_0068

No one at eTech Parts displays as much teamwork as the boys in our shipping department. These guys are serious about serving our customers with only the best quality packing and shipping. They hold it down every day and never hesitate to stay late in order to get the job done.

Not only are they on point as a team, they work hard while keeping the job fun. And they are basically a boy band in disguise. Seriously, just look at them! Contact them anytime you have issues with shipping, like a missing part or broken screen — though they work hard every day to ensure no mistakes happen, to err is human (and to forgive, divine) so be sure to let them know and we’ll take care of it right away!

Contact us at 913-839-1718 or sales@etechpartsdotcom

 

 

Returns

 

IMG_0069

Returns is no easy job; it takes a special kind of person to be content in a position processing broken and defective parts all day. eTech Parts is lucky to have found 3 people who make Returns look easy. Similar to the Shipping team, these ladies and gent hold it down to serve our customers with the fastest returns service imaginable, all while making the job enjoyable. Whether you want replacements, store credit or a full refund, they’ll take care of you in no time flat.

Contact our Returns department if you have any questions about a pending or previous return, questions about our RMA process or to learn how you can get your return processed as quickly and efficiently as possible.

Contact us at 913-839-1718 EXT 124 or sales@etechpartsdotcom

 

 

Technical Support

 

IMG_0044-Edit

Damon was a loyal and local customer of eTech Parts before coming on board in August as our very own on-site technician. He assists in helping our customers with any technical difficulties they might experience during a repair, as well as offering advice to business owners on an array of technical and non-technical topics. As the previous owner of his own wireless repair business, Damon has some really great insight on this industry as a whole and is happy to offer any advice he can to help.

Contact Damon whenever you need some free, on-the-spot technical support, or if you have any questions about a potential repair or parts needed for a repair. He can even offer advice on topics such as glass-only repairs and running your own repair business. Soon we’ll even be launching live video tech support, so he can walk you through a repair or help you troubleshoot any issues you might encounter.

Contact Damon for tech support at 913-839-1718 EXT 113 or tech@etechpartsdotcom

 

 

Purchasing and Receiving

 

Purchasing and Recieving

Purchasing and Receiving are very important here at eTech. Ryan (middle) is in charge of international purchasing, meaning he’s up all hours of the night chatting with vendors. He takes quarterly trips to China to visit vendors and factories, all while ensuring our inventory stays in check. Kevin (right) is in charge of domestic purchasing, including accessories, tools, and various items. Corey (left) holds it down in the Receiving department, checking quality and quantities of every single shipment we get. He helps the Receiving team prioritize parts to be tested and labeled, and can label 200 LCD screens in under 8 minutes.

Contact us if there are any specific parts, tools or accessories you’d like to see us offer here at eTech Parts. We appreciate any feedback you have regarding our quality and are open to any suggestions you have on our current selection!

Contact us at 913-839-1718 EXT 121 or purchasing@etechpartsdotcom

 

 

Marketing

 

graceface1

Meet our Marketing team, David and Grace. With the help of our Marketing manager Jeremy, you can find us behind the scenes at eTech creating and delivering helpful content to the Repair Community. We’re constantly researching, writing, recording, documenting, Photoshopping, and helping bridge the gap between our customers and our company. We’re lucky to have the opportunity to create informative and engaging content for everyone in the wireless repair industry to learn from and enjoy. And if you can’t tell from the photo above, we have a really great time doing it!

Contact us anytime you have an idea for a piece of content you would like to see created. We’re always open to hearing your thoughts and ideas, and invite you to share them! Whether it’s a promotional poster we can make for your shop, a topic you’d like us to dissect, or information you’d like us to gather from the community… Information is power, people, and we’re here to inform!

Contact us at 913-839-1718 EXT 103 or marketing@etechpartsdotcom

 

 

 

IT Team

 

IMG_0104-Edit

Brian and Kevin (L to R) are the guys working diligently on designing and developing a brand new eTech Parts website! Our new site will have tons of helpful features and will be a lot more user-friendly for everyone — we’ll have the tools we need to track customer accounts and build reports, and you’ll have a much easier time navigating our website, processing RMAs, and much more! We don’t want to spoil the surprise, but there are lots of exciting features to look forward to.

Contact us if you have any suggestions or features you’d like to see implemented in the new eTech Parts website. We’re always happy to hear your feedback or suggestions!

Contact us at 913-839-1718 or marketing@etechpartsdotcom

 

 

 

Meet our Managers

 

Operations

These guys seriously hold down the fort here at eTech Parts. As pictured (L to R) we have Jeremy, Director of Marketing and Sales; Jeff, General Manager; Jim, Operations Manager. Jeff and Jeremy have been at eTech Parts longer than anyone, and know this place better than anyone, too. Jim has been with us since the beginning of the year and has done a fantastic job managing operations, including the Customer Service and Shipping departments. Together this trifecta help to develop and grow the company, and they’re the best guys for the job!

Contact us at 913-839-1718 or sales@etechpartsdotcom

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s