Last July, we released an iPhone repair checklist and iPhone repair waiver form to help repair shop owners protect themselves and their customers during repairs. Even though our repair checklist had a very simple design, the issue it presented was persistent enough to warrant a certain level of visibility within the Repair Community. Soon after its release, Protecting Yourself, Protecting Your Customers became one of our most popular eTech Parts blogs. Now that we have our very own graphic designer (thank goodness!) who knows how to create awesome graphics in no time flat, we’re excited to release our updated iPhone repair checklist! We even have an iPad repair checklist, too!
You can find our Downloadable iPhone Repair Checklist and iPad Repair Checklist on our website. Add them to your cart and checkout using COUPON CODE “checklist” to get both these printable repair checklists for free!
And now, you can even get a Customized iPhone Repair Checklist (and a Customized iPad Checklist, too). By purchasing these customizable repair checklists, you will receive a customized file for your own business. This file includes a “Submit” button which will be formatted to automatically send a copy to your email address.
Simply have your customers electronically fill out the form, click “Submit” and a copy of the checklist will automatically be sent to your email! This is the perfect option for businesses utilizing electronic POS systems or ones that prefer electronic filing of business documents.
One of the best ways to make sure your bases are covered is by completing a damage checklist prior to each repair performed, to note any preexisting scratches or internal issues that are already occurring. Have your customer sign the iPhone repair checklist after you explain to them what you will be fixing, so there’s no confusion if the reality of the repair doesn’t quite meet their expectations. For example, if the loud speaker in a customer’s iPhone doesn’t work prior to a screen repair, they might come back confused as to why their loud speaker doesn’t work after the repair. They thought you were going to fix it! Or, but, it was working perfectly before!
Some repair customers have even accused technicians of breaking certain components during a repair — and though the technician might be 1000% sure it wasn’t their fault, this doesn’t exactly make for happy repair customers either way. These checklists are the best way to ensure you and your customers are on the same page. It’s also an easy way to explain to them exactly what you’re fixing and it gives them a lot more insight into how much work actually goes into properly diagnosing, repairing, and troubleshooting their device. They’ll probably appreciate you taking the time to make sure their iPhone or iPad is getting all the TLC it needs!
Thanks for reading and we hope you can benefit from these updated repair checklists! If you have your own process or forms for customers to sign prior to repairs, feel free to share your wisdom in the comments below! As always, we love hearing from the Repair Community so never hesitate to reach out if you ever have any thoughts, suggestions or questions for us here at eTech Parts. You can find us on Facebook, Twitter, Instagram, YouTube…we’re pretty much everywhere!