7 Common Misconceptions about Cell Phone Repair

Here at eTech Parts we hear a lot about the cell phone repair industry from the media and the Repair Community — including how the general public perceives the repair industry. While we do everything we can to educate the Repair Community and advocate for high industry standards, there are still several misconceptions that consumers have about repairing iPhones, Samsung devices and other cell phones.

Based on feedback we received from the community, here are 7 of the most common misconceptions about cell phone repair. Share the following information with your customers to educate them on repair and help us to give the cell phone repair industry a good reputation! Share it on your Facebook page, Tweet it, and let the public know they can trust repair!

 

iphone-broken

 

7 Common Misconceptions about Cell Phone Repair

 

1) “The only people who can fix my cell phone are certified technicians.”

No certification is required to operate a cell phone repair shop (with the exception of California, the only state which requires a special license to repair electronics). While cell phone repair certification is only attainable through privately-owned repair training schools, there are many self-taught technicians in the industry who haven’t attended a single training course. These technicians use their vast resources available to research and learn repairs themselves, instead of traveling and paying to attend a training school. There are hundreds of great repair shops out there with savvy technicians who aren’t technically “certified,” but could fix your phone without error in no time flat.

On the other hand, there do exist technicians who probably should attend repair training courses, but this is why we suggest checking online reviews before trusting any repair shop with your device. Online reviews from past customers tell a lot about the service you’ll get from any small business.

 

2) “If a third-party repair shop fixes my cell phone, it will void the warranty.” 

If you have an iPhone or Samsung smartphone with a broken screen or any other accidental damage, the phone’s limited one-year warranty is already voided. Going to a “non-certified” repair shop won’t void your warranty. Service providers will try to convince you to buy a new device instead of repairing it. Repair shops offering post-warranty repairs will always do what they can to fix your device so you don’t have to buy a new one — and 9 times out of 10 repairing your device will be cheaper than replacing it.

 

3) “It costs too much money to repair my cell phone.”

This is subjective and prices differ varied on location, but many people think it’ll cost a fortune to get their device fixed. According to industry data collected in January 2015, the average price to fix the iPhone 6 is $179. Considering how much of your life revolves around your smartphone and how often you use it on a daily basis, it’s a small price to pay to get your favorite device working like new. And once you learn how much your device is actually worth, you’ll realize the repair is definitely worth it.

 

4) “You want $150 to fix my iPhone?! But I only paid $99 for it!”

This might be the most common misconception about smartphone repair, just because many people don’t know how valuable their devices actually are. The subsidized rate you pay when signing a 2-year contract is essentially a down-payment on that device. What seems to be a great deal at first – $199 for a new phone on a 2-year contract – actually costs more over time and greatly skews the perceived value of the phone. Check out our blog and infographic to learn the true value of a smartphone.

 

5) “My cell phone can’t be fixed.”

Yes it can. Promise.

 

6) “I can fix this iPhone/iPad/Smartphone myself, no problem!”

You can ask any repair technician his/her biggest pet peeve and we can almost guarantee it’s this: customers will buy cell phone repair parts online, attempt to fix the device themselves and then show up at their local repair shop with a bag full of screws and a half-assembled smartphone. It doesn’t take a genius to repair a smartphone but rarely does the average consumer realize how time-consuming (and frustrating) these repairs can be. While we would never stop a determined DIY-er from attempting to repair their own cell phone, we must warn you: it looks a lot easier than it actually is. Even if you get it back together with all the pieces in place, if the screen doesn’t turn on you’re in for a long and painstaking troubleshooting process. Unless you’re highly technical or very confident in your personal abilities, we advise any inexperienced consumer to leave it to the professionals.

 

7) “Cell phone repair shops are sketchy and the technicians aren’t certified.”

Unfortunately, just like every other industry in the world, there exist dishonest business owners who take advantage of their customers. This can give an industry a bad reputation, but this does not mean the industry as a whole can’t be trusted. The cell phone repair industry is filled with thousands of awesome, trustworthy people who love helping other people. 90% of repair shops are independently owned small business repair shops. Since local business thrives on community trust, check out online reviews of your local repair shop to see how they’ve taken care of their customers before. Chances are they’ll take care of you, too.

 

Thanks for reading and be sure to share with friends on Facebook, Twitter, and Google+ to educate them on the facts of the growing cell phone repair industry. Let us know in the comments below which misconceptions you hear the most or if we missed any!

We always love hearing from the Repair Community and look forward to getting your feedback. Join the conversation on Facebook, Twitter, Instagram and Google+ and let your voice be heard!

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16 responses to “7 Common Misconceptions about Cell Phone Repair

  1. Pingback: Do you want to be the BEST or the CHEAPEST? | eTech Parts Blog

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  3. Absolutely right, These are the main factors, We should aware about it to take the avail of best mobile repairing service in both conditions, Under warranty and out of warranty.!

  4. Pingback: 10 Things Your iPhone Repair Technician Wants You to Know | eTech Parts Blog

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  6. As a new repair business, I have seen this already. I make every effort to provide quality repairs, as close to factory specifications as I can. I have seen many people that just aren’t aware that they can get their phone repaired. People still think they have to get a new phone or use the protection plan that charges a copay as high as $150. Thank you for posting this information, I will pass this on in my Twitter and Facebook.com/icdttech.

  7. I know about a company “Techways” that always fulfill all these misconceptions with good customer service. But people should know about these misconceptions.Thanks for the sharing.

    • Informing consumers on the truth of the repair industry is crucial. With so many excellent repair shops out there going above & beyond for repair customers, we want to spread the word in hopes of improving industry reputation and consumer expectations. Thanks for reading, Daniel! 🙂

  8. Extremely perturbed & dissatisfied with Samsung Customer Service Repair. Very unprofessional, incompetent & inconsiderate. My Samsung Galaxy is still under warranty but their records are incorrect & don’t reflect this. Twice I sent my phone off for repair & each time, my phone lasted for less than a month. The third time I contacted customer service for repair, all of a sudden they told me it was no longer under warranty which is a lie! I’ve had this phone for less than a year. The last time I sent it off for repair, a supervisor informed me that “if I had to send it off for repair a third time, they’d simply send me a new phone.” Not so when I contacted Samsung yesterday to report that my phone wasn’t charging. No damage was ever done to my phone except at the hands of Samsung Repair Service. Now they want me to “pay” for repair service for more than than the phone is worth. My insurance deductible is less than that! What a ripoff!!!
    Are they that thirsty, broke & petty? Wow!!! It’s the “principle” of the matter…something they lack. No integrity whatsoever! I’m so sorry I ever invested in Samsung.

    • Hey Sherri, I’m really sorry to hear you’ve had trouble getting your Samsung Galaxy repaired. I hope you figure out a way to get it fixed and working as it should be! Have you tried taking it to a third-party repair shop?

  9. Thanks for the more informative post. There are various factors to be entertained before choosing a cell phone repair service. Your strategies are truly worthy for the job. When I was to about to choose for my smart phone repair, I was little bit confused, but then I found Play and Talk and they had provided me a satisfactory service. Thanks to Play and Talk

  10. Pingback: 7 Common Misconceptions About Cell Phone Repair - iRepair | Altamonte Springs, FL

  11. A few things…
    As a professional tech working for a small business myself, I find this article to be obviously true.
    Have you ever noticed the shoddy quality of the “manufacturer refurbished” phones? I have worked on some, and seen the most rookie mistakes. If the major manufacturers repair techs are considered “professional”, then that must make us master techs.
    I also keep wondering..it seems like there should be a way for some, if not a lot, of the legitimate repair shops across the nation to band together. Some type of association to create better buying power, accreditation, ect..
    Just a thought.

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